Refund policy

Welcome to BoxChamp! We value your satisfaction and aim to provide a smooth and hassle-free return and refund process. This policy outlines the terms and conditions for returning and refunding products purchased from https://boxchamp.net/.

Please note: BoxChamp operates as a boxing marketplace. Some products are sold directly by BoxChamp, while others are sold by independent vendors. Return and refund terms may vary depending on who fulfilled your order.

1. Return and Refund Conditions

1.1 Eligibility for Returns (BoxChamp Orders Only)
Items must be returned within 30 days of the delivery date.
Products must be unused, unworn, and in the same condition as received, with all original tags and packaging intact.

1.2 Non-Returnable Items
Gift cards
Any items marked as final sale

1.3 Vendor Products (Vendor Orders)
Products sold by third-party vendors on BoxChamp are subject to the individual vendor’s return and refund policy, not the BoxChamp refund policy.

Each vendor is responsible for their own returns, refunds, exchanges, and customer service related to their products. Vendor contact information and relevant support details can be found directly on their Vendor Profile page.

2. Initiating a Return

2.1 Return Process (BoxChamp Orders Only)
To initiate a return for items sold and fulfilled by BoxChamp, please contact our customer support at boxchat.company@gmail.com with your order number, the item(s) you wish to return, and the reason for the return.
Once your return request is approved, you will receive detailed instructions on how to proceed with the return.

2.2 Return Process (Vendor Orders)
To initiate a return for items sold by a vendor, you must contact the vendor directly using the contact information provided on the vendor’s Vendor Profile page. The vendor will provide return instructions based on their policy.

2.3 Return Shipping Costs
For BoxChamp orders, customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.

For vendor orders, return shipping costs are determined by the vendor’s individual return policy.

We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. We do not guarantee that we will receive your returned item.

3. Refunds

3.1 Refund Process (BoxChamp Orders Only)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days.

3.2 Refund Process (Vendor Orders)
Refunds for vendor products are processed by the vendor directly and are subject to that vendor’s return and refund policy. Any refund timelines and conditions will be determined by the vendor.

3.3 Partial Refunds
In certain situations, only partial refunds may be granted (BoxChamp Orders Only):
Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Any item returned more than 30 days after delivery.

4. Exchanges

4.1 Exchanging Items
For BoxChamp orders, if you need to exchange an item for a different size or color, please contact us at boxchat.company@gmail.com.
Exchanges are subject to product availability.

For vendor orders, exchanges are handled directly by the vendor and are subject to the vendor’s policy and product availability.

5. Damaged or Defective Items

5.1 Reporting Issues (BoxChamp Orders Only)
If you receive a damaged or defective item sold and fulfilled by BoxChamp, please contact us immediately at boxchat.company@gmail.com with your order number, a description of the issue, and photographic evidence of the damage or defect.
We will provide instructions for returning the defective item and will cover the return shipping costs when applicable.

5.2 Reporting Issues (Vendor Orders)
If you receive a damaged or defective item sold by a vendor, you must contact the vendor directly using the contact information listed on their Vendor Profile page. The vendor will assist you based on their policy.

6. Contact Information

If you have any questions about BoxChamp’s refunds and returns policy for BoxChamp-sold products, please contact us:
Email: boxchat.company@gmail.com

For vendor-related support, including returns, refunds, or exchanges for vendor products, please contact the vendor directly through the contact information on their Vendor Profile page.

Thank you for shopping with BoxChamp. We appreciate your business and strive to provide you with high-quality products and excellent customer service.

7. Changes to This Policy

We reserve the right to modify this refunds and returns policy at any time. Any changes will be effective immediately upon posting on this page. Your continued use of our website following any changes constitutes your acceptance of the new terms.

Thank you for choosing BoxChamp.